Here when you need us.
Not every scent is the one. If you need a hand with your order, we'll help you understand your options, one step at a time.
Questions? We've got you.
We know choosing a fragrance online is personal. If something isn't quite right, you don't have to figure it out alone. Here's a little more about returns at ALX.
How do I start a return?
Reach out through our Contact Us page with your order number. We'll explain your options and help you understand the next steps.
Will I be able to get a refund?
Refund eligibility depends on our Refund Policy. Contact us with your order details and we'll help clarify the options available for your purchase.
Can I return an opened fragrance?
This depends on the product's condition and the applicable return terms. Please contact us before sending anything back so we can guide you correctly.
What if my order arrives damaged?
Contact us with your order number and, if possible, photos of the issue. We'll review the details and explain the next steps. Visit our Contact Us page.
When will I receive my refund?
Timing depends on the return process and your payment provider. Our team can explain the applicable process once your request has been reviewed.