Refund policy
/* ==========================================
ALX FRAGRANCE RETURNS PAGE
Complete standalone Shopify Custom Liquid
========================================== */
.alx-returns-final {
--alx-ink: #302630;
--alx-muted: #786d78;
--alx-rose: #b77c9b;
--alx-border: #efdce7;
width: 100%;
overflow: hidden;
color: var(--alx-ink);
background: #f7f8fd;
font-family: inherit;
}
.alx-returns-final *,
.alx-returns-final *::before,
.alx-returns-final *::after {
box-sizing: border-box;
}
.alx-returns-final a {
-webkit-tap-highlight-color: transparent;
}
/* INTRODUCTION */
.alx-r-intro {
padding: 64px 24px 20px;
text-align: center;
background: #f7f8fd;
}
.alx-r-intro h2 {
margin: 0 0 20px;
color: var(--alx-ink);
font-size: clamp(34px, 4vw, 50px);
font-weight: 600;
letter-spacing: -1.8px;
line-height: 1.2;
}
.alx-r-intro h2 em {
color: var(--alx-rose);
font-family: Georgia, serif;
font-weight: 400;
}
.alx-r-intro p {
max-width: 760px;
margin: 0 auto;
color: var(--alx-muted);
font-size: 17px;
font-weight: 500;
line-height: 1.85;
}
/* HEART CARDS */
.alx-r-hearts {
padding: 30px 24px 75px;
background:
radial-gradient(
ellipse at 50% 45%,
rgba(246, 222, 237, .4),
transparent 68%
),
#f7f8fd;
}
.alx-r-heart-grid {
display: grid;
grid-template-columns: repeat(3, minmax(0, 1fr));
align-items: center;
gap: 14px;
width: 100%;
max-width: 1160px;
margin: 0 auto;
}
.alx-r-heart {
min-width: 0;
margin: 0;
transition: transform .3s ease;
}
.alx-r-heart:nth-child(2) {
margin-top: 18px;
}
.alx-r-heart svg {
display: block;
width: 100%;
height: auto;
overflow: visible;
}
.alx-r-heart:hover {
transform: translateY(-5px);
}
.alx-r-heart-shape {
fill: rgba(255, 251, 254, .76);
stroke: #d99dbb;
stroke-width: 1.5;
stroke-linejoin: round;
transition: fill .3s ease, stroke .3s ease;
}
.alx-r-heart-inner {
fill: none;
stroke: #efd5e3;
stroke-width: 1.3;
stroke-linejoin: round;
}
.alx-r-heart:hover .alx-r-heart-shape {
fill: #fff0f7;
stroke: #bd7c9e;
}
.alx-r-heart-title {
fill: #302630;
font-family: Arial, Helvetica, sans-serif;
font-size: 18px;
font-weight: 700;
}
.alx-r-heart-copy {
fill: #6e626e;
font-family: Arial, Helvetica, sans-serif;
font-size: 12.5px;
font-weight: 500;
}
.alx-r-sparkle {
fill: #c88eaa;
transform-box: fill-box;
transform-origin: center;
animation: alxRSparkle 3s ease-in-out infinite;
}
.alx-r-sparkle:nth-of-type(even) {
animation-delay: -1.5s;
}
@keyframes alxRSparkle {
0%, 100% {
opacity: .4;
transform: scale(.85);
}
50% {
opacity: 1;
transform: scale(1.1);
}
}
/* ROUNDED SECTION DIVIDER */
.alx-r-curve {
position: relative;
height: 76px;
margin-top: -1px;
background: #f7f8fd;
}
.alx-r-curve::after {
position: absolute;
top: 0;
left: -5%;
width: 110%;
height: 120px;
content: "";
background: #fffafd;
border-bottom: 1px solid #f0dfe9;
border-radius: 0 0 50% 50% / 0 0 100% 100%;
}
/* FAQ LAYOUT */
.alx-r-faq {
padding: 45px 24px 78px;
background: #fffafd;
}
.alx-r-faq-inner {
display: grid;
grid-template-columns: .95fr 1.05fr;
align-items: center;
gap: 58px;
max-width: 1100px;
margin: 0 auto;
}
/* FLOATING BOTTLE ILLUSTRATION */
.alx-r-art {
display: grid;
place-items: center;
min-width: 0;
min-height: 340px;
border-radius: 46% 46% 38% 38%;
background: radial-gradient(
ellipse at center,
#f7e4ee 0%,
#fff4f9 53%,
transparent 76%
);
}
.alx-r-art svg {
display: block;
width: 100%;
max-width: 390px;
height: auto;
overflow: visible;
}
.alx-r-bottle {
transform-box: fill-box;
transform-origin: center;
animation: alxRFloat 4s ease-in-out infinite;
}
.alx-r-float-heart {
transform-box: fill-box;
transform-origin: center;
animation: alxRHeartFloat 3.5s ease-in-out infinite;
}
.alx-r-float-heart.late {
animation-delay: -1.7s;
}
@keyframes alxRFloat {
0%, 100% {
transform: translateY(0) rotate(-3deg);
}
50% {
transform: translateY(-10px) rotate(2deg);
}
}
@keyframes alxRHeartFloat {
0%, 100% {
transform: translateY(0) rotate(-5deg);
}
50% {
transform: translateY(-8px) rotate(5deg);
}
}
/* FAQ TEXT AND ACCORDION */
.alx-r-faq-copy {
min-width: 0;
}
.alx-r-faq-copy h2 {
margin: 0 0 16px;
font-size: clamp(31px, 3.5vw, 42px);
font-weight: 600;
letter-spacing: -1.3px;
line-height: 1.2;
}
.alx-r-faq-copy h2 em {
color: var(--alx-rose);
font-family: Georgia, serif;
font-weight: 400;
}
.alx-r-faq-intro {
margin: 0 0 25px;
color: var(--alx-muted);
font-size: 14px;
line-height: 1.9;
}
.alx-r-faq-list {
border-top: 1px solid var(--alx-border);
}
.alx-r-faq-list details {
border-bottom: 1px solid var(--alx-border);
}
.alx-r-faq-list summary {
position: relative;
padding: 20px 38px 20px 0;
list-style: none;
cursor: pointer;
font-size: 14px;
font-weight: 600;
line-height: 1.7;
}
.alx-r-faq-list summary::-webkit-details-marker {
display: none;
}
.alx-r-faq-list summary::after {
position: absolute;
top: 50%;
right: 2px;
display: grid;
width: 26px;
height: 26px;
place-items: center;
content: "+";
color: #a66b89;
font-size: 19px;
font-weight: 400;
border: 1px solid #e7c6d7;
border-radius: 50%;
transform: translateY(-50%);
}
.alx-r-faq-list details[open] summary::after {
content: "−";
background: #faeaf2;
}
.alx-r-faq-answer {
margin: 0 0 20px;
padding-right: 12px;
color: var(--alx-muted);
font-size: 13px;
line-height: 1.9;
}
.alx-r-faq-answer a {
color: #a96687;
text-underline-offset: 3px;
}
/* FEMALE SUPPORT ILLUSTRATION */
.alx-r-contact {
display: flex;
align-items: center;
gap: 15px;
margin-top: 25px;
padding: 19px;
border: 1px solid #efdce7;
border-radius: 23px;
background: linear-gradient(120deg, #fffafd, #fff5fa);
}
.alx-r-avatar {
display: grid;
flex: 0 0 58px;
width: 58px;
height: 58px;
place-items: center;
overflow: hidden;
border: 1px solid #eed2e1;
border-radius: 50%;
background: #f7e4ee;
}
.alx-r-avatar svg {
display: block;
width: 54px;
height: 54px;
}
.alx-r-contact-copy {
flex: 1;
min-width: 0;
}
.alx-r-contact-copy strong {
display: block;
margin-bottom: 5px;
color: #302630;
font-size: 14px;
font-weight: 700;
line-height: 1.5;
}
.alx-r-contact-copy p {
margin: 0;
color: var(--alx-muted);
font-size: 12px;
line-height: 1.7;
}
.alx-r-contact-button {
display: inline-flex;
flex-shrink: 0;
align-items: center;
justify-content: center;
min-height: 42px;
padding: 0 15px;
border: 1px solid #d7a0bb;
border-radius: 30px;
color: #a66b89 !important;
font-size: 12px;
font-weight: 700;
text-decoration: none;
transition: background .2s ease;
}
.alx-r-contact-button:hover {
background: #f8e5ef;
}
/* ACCESSIBILITY */
.alx-returns-final a:focus-visible,
.alx-returns-final summary:focus-visible {
outline: 2px solid #bd7c9e;
outline-offset: 4px;
}
@media (prefers-reduced-motion: reduce) {
.alx-returns-final *,
.alx-returns-final *::before,
.alx-returns-final *::after {
animation: none !important;
transition: none !important;
}
}
/* MOBILE */
@media (max-width: 749px) {
.alx-r-intro {
padding: 45px 22px 17px;
}
.alx-r-intro h2 {
font-size: 35px;
letter-spacing: -1.1px;
}
.alx-r-intro p {
font-size: 14px;
}
.alx-r-hearts {
padding: 20px 15px 52px;
}
.alx-r-heart-grid {
grid-template-columns: 1fr;
gap: 0;
max-width: 365px;
}
.alx-r-heart:nth-child(2) {
margin-top: -2px;
}
.alx-r-heart svg {
max-width: 350px;
margin: 0 auto;
}
.alx-r-heart-title {
font-size: 19px;
}
.alx-r-heart-copy {
font-size: 13px;
}
.alx-r-curve {
height: 48px;
}
.alx-r-curve::after {
height: 85px;
}
.alx-r-faq {
padding: 32px 22px 55px;
}
.alx-r-faq-inner {
grid-template-columns: 1fr;
gap: 25px;
}
.alx-r-art {
min-height: 255px;
max-height: 300px;
}
.alx-r-art svg {
max-width: 305px;
}
.alx-r-faq-copy h2 {
font-size: 34px;
}
.alx-r-contact {
display: grid;
grid-template-columns: 55px minmax(0, 1fr);
gap: 12px;
padding: 15px;
border-radius: 19px;
}
.alx-r-avatar {
width: 53px;
height: 53px;
}
.alx-r-avatar svg {
width: 50px;
height: 50px;
}
.alx-r-contact-button {
grid-column: 1 / -1;
width: 100%;
}
}
Here when you need us.
Not every scent is the one. If you need a hand with your order, we'll help you understand your options, one step at a time.
Let's talk
Tell us about your order
and how we can help.
We're happy to listen.
Let's figure it out
together
We'll explain your options
and what to expect,
every step of the way.
We've got
you covered
If your return is eligible,
we'll guide you through
the next steps.
ALX
EAU DE PARFUM
Questions? We've got you.
We know choosing a fragrance online is personal. If something isn't quite right, you don't have to figure it out alone. Here's a little more about returns at ALX.
How do I start a return?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@alxfragrance.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@alxfragrance.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@alxfragrance.com
Reach out through our Contact Us page with your order number. We'll explain your options and help you understand the next steps.
Will I be able to get a refund?Refund eligibility depends on our Refund Policy. Contact us with your order details and we'll help clarify the options available for your purchase.
Can I return an opened fragrance?This depends on the product's condition and the applicable return terms. Please contact us before sending anything back so we can guide you correctly.
What if my order arrives damaged?We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@alxfragrance.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@alxfragrance.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@alxfragrance.com
Contact us with your order number and, if possible, photos of the issue. We'll review the details and explain the next steps. Visit our Contact Us page.
When will I receive my refund?Timing depends on the return process and your payment provider. Our team can explain the applicable process once your request has been reviewed.