Shipping policy

ALX Fragrance Shipping Policy

Effective Date: October 3, 2026

At ALX Fragrance, we are committed to processing and shipping your order as quickly and securely as possible. Please review the following shipping information before placing your order.

1. Order Processing

Orders are typically processed within 1 to 3 business days after they are placed.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

Orders are not guaranteed to ship the same day they are placed. Please allow up to 3 business days for your order to be processed before it is handed to the shipping carrier.

Processing time may be longer during major holidays, promotional events, product launches, or periods of unusually high order volume.

2. Shipping Times

After your order has been processed and shipped, delivery times will depend on the shipping method selected at checkout and the destination.

Estimated delivery times provided at checkout are estimates and are not guaranteed delivery dates.

Carrier delays, weather conditions, holidays, service interruptions, and other circumstances outside of ALX Fragrance's control may affect delivery times.

3. Shipping Confirmation and Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take some time to become active after the shipping label has been created.

If your tracking information does not immediately show movement, please allow additional time for the carrier to scan and update the shipment.

4. Shipping Methods

Available shipping methods and applicable shipping charges will be displayed during checkout based on your shipping address and order.

Shipping options may vary depending on the destination, order size, product availability, and carrier service.

Any expedited or express shipping option selected at checkout applies to shipping transit time and does not necessarily reduce the standard order processing time.

5. Shipping Charges

Shipping charges are calculated and displayed during checkout before your order is completed.

Any applicable shipping promotions or free shipping offers will be clearly displayed at the time of purchase.

Shipping charges may vary based on destination, package size, shipping method, and applicable promotions.

6. Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your:

Full name
Street address
Apartment, suite, or unit number
City
State
ZIP or postal code
Phone number, where applicable

ALX Fragrance is not responsible for delays or additional shipping costs caused by an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping address after placing your order, contact us immediately at:

support@alx.com

We will make reasonable efforts to update the address before the order ships. However, we cannot guarantee that an address change will be possible once an order has entered processing or has been shipped.

7. Order Changes and Cancellations

We process orders as quickly as possible.

If you need to cancel or modify an order, contact us immediately at:

support@alx.com

We will make reasonable efforts to accommodate your request, but cancellations or changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

Once an order has shipped, it cannot be cancelled through our standard order-processing system and may need to be handled according to our Return & Refund Policy.

8. Delivery

Most packages are delivered to the address provided at checkout.

Depending on the carrier, delivery location, and circumstances, a signature may or may not be required.

The shipping carrier determines where a package may safely be left at the delivery address.

ALX Fragrance is not responsible for a package after the carrier confirms delivery to the address provided by the customer.

9. Lost, Delayed, or Stolen Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check:

Your front door or designated delivery location
Mailroom or package room
Building management
Household members
Neighbors
Other secure locations around the delivery address

You should also contact the shipping carrier directly using the tracking information provided in your shipping confirmation.

If a package is delayed or appears to be lost while in transit, we may assist with contacting the carrier where reasonably possible.

However, ALX Fragrance cannot guarantee the outcome of a carrier investigation.

Once the carrier confirms delivery to the address provided at checkout, ALX Fragrance generally cannot be held responsible for packages that are subsequently lost or stolen.

10. Shipping Carrier Delays

ALX Fragrance is not responsible for delays caused by circumstances outside of our reasonable control, including:

Severe weather
Natural disasters
Carrier service interruptions
Transportation delays
Holidays
High shipping volumes
Incorrect or incomplete addresses
Customs processing
Government restrictions
Other events outside our control

Carrier delivery estimates are not guaranteed.

11. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible at:

support@alx.com

Please provide your order number and clear photographs of:

The shipping package
The shipping label
The damaged product
The internal packaging

This information may be required to assist with a carrier claim and determine the appropriate resolution.

12. Leaking or Broken Fragrance

If your fragrance arrives leaking, broken, or otherwise damaged, contact ALX Fragrance within 7 days of delivery.

Please do not dispose of the damaged product or packaging until our support team has reviewed the issue and provided further instructions.

We may request photographs or additional information before arranging a replacement, exchange, store credit, or refund.

13. Undeliverable or Returned Packages

If a package is returned to ALX Fragrance because of:

An incorrect address
An incomplete address
Refusal of delivery
Failure to collect the package
Multiple unsuccessful delivery attempts
Other circumstances attributable to the recipient

the order may be refunded after the package is received and inspected.

Original shipping charges and any applicable return shipping costs may be deducted from the refund.

If you would like the package reshipped, additional shipping charges may apply.

14. International Shipping

ALX Fragrance may offer shipping to selected international destinations where permitted.

International availability may vary depending on destination, carrier requirements, applicable regulations, and restrictions relating to the transportation of fragrance products.

Certain fragrances may be subject to transportation restrictions and may not be available for shipment to every country.

If international shipping is available for your destination, applicable shipping options and charges will be displayed at checkout.

15. International Duties and Taxes

Customers placing international orders are responsible for any applicable:

Customs duties
Import taxes
VAT
Brokerage fees
Customs processing fees
Other charges imposed by the destination country

These charges are generally not included in the product price or standard shipping charge unless specifically stated at checkout.

ALX Fragrance does not control the amount of customs duties, taxes, or other fees imposed by a destination country.

Customers should contact their local customs authority for information regarding potential charges before placing an international order.

16. International Delivery Delays

International orders may take longer to arrive due to customs clearance, local carrier processing, government requirements, or other circumstances outside ALX Fragrance's control.

Customs delays are not considered a failure by ALX Fragrance to ship an order.

17. Fragrance Shipping Restrictions

Fragrance products may be subject to transportation and carrier restrictions because they contain alcohol or other regulated ingredients.

Available shipping methods may therefore vary depending on the destination and carrier.

ALX Fragrance reserves the right to cancel or modify a shipment when a carrier or applicable regulation prevents the legal transportation of a product to the requested destination.

If an order cannot legally be shipped to the requested destination, we will contact the customer regarding the available options.

18. PO Boxes and Military Addresses

Shipping availability to PO Boxes, APO, FPO, and other specialized addresses may vary depending on the selected carrier and destination.

Certain expedited shipping services may not be available for these addresses.

The shipping options available during checkout will determine whether the requested address can be serviced.

19. Multiple Shipments

In some circumstances, products from the same order may be shipped separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

You will not be charged additional shipping fees solely because ALX Fragrance divides an order into multiple shipments unless otherwise stated at checkout.

20. Preorders and Out of Stock Products

If an order contains a preorder, backordered item, or product that is temporarily unavailable, the order may be held until the applicable product becomes available unless otherwise stated at checkout.

Any applicable estimated shipping timeframe will be communicated through the product page, checkout, or order communication.

21. Shipping Protection

If shipping protection is offered at checkout, its terms and coverage will be presented before the order is completed.

Any claims under a third party shipping protection service may be subject to that provider's separate terms and claim procedures.

22. Returns and Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error by ALX Fragrance, a defective product, a damaged product, or another circumstance covered by our Return & Refund Policy.

Original shipping charges are generally non refundable.

Please review our Return & Refund Policy for complete information regarding returns and exchanges.